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PayPal refund of return costs: stop the service, here are the news

There are important news regarding the PayPal refund of return costs. The pattaforma in fact, with an official note published on its official website, has announced that it will no longer reimburse the return costs starting from the next 27th November.

Together with the announcement on the portal, PayPal it is also sending notification emails to all interested users. But let's find out all the details on this choice by the company.

PayPal refund of return costs: the press release

From November 27th, PayPal will no longer reimburse the return costs. This is the decision of the company, which communicated the stop to the service on its website through the press release that follows:

"Our return cost refund service is in the process of being suspended. As of November 27, 2022, PayPal will no longer accept refund requests for return costs. In order for your claim to be accepted, please make sure to submit any eligible refund requests before the date shown above. Please note that PayPal's Buyer Protection service will continue to be available for eligible purchases. To find out what they are, click here. If you have any questions, get more information by visiting the Help section. Thank you for choosing PayPal".

paypal refund refund

No further details are added, and exploring the official FAQ does not reveal much else. Looking at the question “Why are you withdrawing free returns?”, PayPal responds very vaguely: “PayPal is continually updating and developing new features for its customers. Sometimes some services need to be phased out as part of these bigger changes. "

In short, presumably PayPal will no longer accept new activation requests to take advantage of free returns right now. The company, however, is keen to reiterate how the Purchase Protection continues to be active. For eligible items, it guarantees "a refund equal to the entire purchase amount plus the original shipping costs".

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Edoardo D'Amato
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